Sugarland Hotel

Cancellation/No-Show Policy

  •  All bookings are guaranteed by credit card and cannot be cancelled. 

  • The guest is allowed to modify the reservation by email 5 – 10 days prior to the arrival date. Modifications can still be made with no fees apply. 

  • If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
     
  • In case of proved deaths / accidents / force majeure, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.  

  • In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. 

  • In case the guest arrives the day following arrival after check-out time (11:00 hours), they will lose the booking.